Shipping Information

Worldwide shipping

KROOKS CO. ships to eligible destinations internationally using our fulfilment partners. Available destinations depend on the product, carrier service and shipping restrictions. Some countries and regions cannot be served. An order can only be placed where checkout offers a delivery option.

Shipping rates

Delivery charges vary by destination and the items in your order. The actual available shipping method and its price are shown at checkout before payment. We do not promise a single worldwide delivery charge or free shipping.

Production and delivery

Many items are printed or embroidered to order before dispatch. Production and transit times vary by item and destination. We do not publish one fixed delivery time for every destination. If the checkout doesn't display a delivery estimate, please contact us before placing your order to ask about expected timing. Your statutory rights apply, including the UK requirement for delivery within 30 days unless a different timeframe is agreed.

Multiple shipments and tracking

Products may be made at different facilities and shipped separately. Tracking is provided when available and the carrier supports it.

Customs and import charges

International deliveries may be subject to duties, import VAT and handling charges according to local rules. Taxes and fees collected through checkout will be shown before payment. Other import charges may be assessed on delivery unless expressly included in the order. Please check the rules that apply to your destination.

Restrictions and problems

We cannot guarantee delivery to every country. Shipping restrictions can change. If your address is unavailable at checkout, please contact us rather than attempting to place an order to another address. For delayed, missing or damaged parcels, contact us with your order number so that we can investigate and provide the remedy required by applicable law.

Contact: lancemcdermott11@gmail.com