FAQs

Frequently asked questions

What is KROOKS CO.?

KROOKS CO. is an independent UK lifestyle label bringing together headwear, apparel and accessories for every kind of day. Whatever your style or interests, wear it your way. Explore Our Story.

Where do you ship?

We ship to eligible destinations in the UK and internationally, depending on the items and available carriers. If checkout offers shipping to your address, you can place your order for that destination. See Shipping Information.

How much is shipping?

Shipping charges vary by product and destination. The available service and price are shown at checkout before payment. We do not advertise a universal flat rate or promise free delivery.

When will my order arrive?

Many items are printed or embroidered to order. Production and shipping times vary depending on the product and destination. Please contact us before ordering if you need a delivery estimate and one isn't displayed at checkout. Your statutory delivery rights remain unaffected.

Why might my items arrive separately?

Some orders are fulfilled by our production partner from different locations. That means items within one order may arrive in separate parcels, sometimes at different times.

How can I track my order?

When tracking is available, you'll receive tracking details after dispatch. Please contact us with your order number if you need help with your delivery.

Can I change or cancel an order?

If you need to change an order, contact us as soon as possible. Production may begin quickly, so we cannot guarantee changes before dispatch. Your legal cancellation and return rights are set out on our Returns & Refunds page.

What if my order is faulty or incorrect?

Email us with your order number and a description of the issue; photos help when available. KROOKS CO. will work with our production partner to resolve the problem and provide the remedy required by law. See our returns policy.